Refund and Return Policy
Diva Dorm Refund/Return Policy
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RETURN POLICY
You have up to 15 days from the date of delivery to return items purchased at Diva Dorm. You may return items via mail for a full refund in the original form of payment, excluding shipping charges, and postmarked within 15 days of the date of delivery.
The merchandise must be unworn and have original tickets and/or tags attached. Free of pet hair, perfumes, and makeup. Hosiery, lingerie, and bodysuits are Final Sale. It is the customer's responsibility to pay for the shipping of returned, unwanted items. Please allow 7-14 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.
How to Make a Return
- Ship your package using a trackable, insured shipping method, as we cannot accept responsibility for packages we do not ship. Please keep tracking details for your records.
- You will receive an email once your return has been processed.
Exchanges
We cannot process exchanges; a new order must be placed on divadorm.net.
If you have questions about any return, please email info@divadorm.net or call us at (305) 741-3580.
Returning Your Online Purchase
Send your return to the following address:
Diva Dorm
Attn: Returns Department
111 NE 1st Street, Ste 349
Miami, Florida 33132
Refunds: Gift Card Used as Full or Partial Payment
All returned orders that have been paid using a gift card will be refunded to a new electronic gift card. The new electronic gift card will be issued and emailed to you.
All split tender payments will receive a refund first to the credit card and then to a new electronic gift card.
We cannot process merchandise exchanges; a new order must be placed on our divadorm.net
PayPal Purchases
Merchandise returns that used PayPal as the original payment method are directly billed through PayPal. Payment information for these purchases is not provided to our company.
PayPal returns are processed through our system as standard returns. Once a return has been processed, the PayPal account used for the original purchase is refunded within 1-2 business days.
We cannot process exchanges using PayPal. If you wish to return an item originally purchased with PayPal, you must return your item to us via mail with a filled-out return form. A new order must be placed for your new items.
Gift exchanges are not available for orders placed using Pay Pal. All returns paid using PayPal are refunded back to the original PayPal account.
Additional Questions
For additional questions, please email us at: info@divadorm.net